Professional services for utilities companies that enable their supply, billing and customer service processes on the OPEN SmartFlex solution, supported through our Center of Excellence in specialized topics of the Utilities industry.
We enable our customers from migration (extraction, transformation and upload of data to the new biller), through technical and functional consulting of the solution and development of customizations, to effective guidance on upgrades to new versions.
Which issues do we solve?
Modeling of new processes not included in the solution
Correction or update of data while maintaining integrity
Attention to functional problems
Configuration, integration with other systems, performance and reliability of information managed by the solution
Solution of incidents that cause unavailability of the service
Business evolution due to changes in the environment or new regulations
Cost reduction in the support of the solution
Integration and exchange of information with other systems
Improved customer service
Benefits you get
Provide a comprehensive view of the impact of converging digital technologies on the strategic and business results of each client.